顾客公众

科研机构为搜集顾客及公众的反馈信息运用了许多方法。

Research and technology organizations use many methods to collect feedback of customers and citizenry .

营销调查在通过信息连接消费者，顾客，公众和市场这环节起作用。

Marketing research is the function that links the consumer , customer , and public to the marketer through information .

公众满意度源于企业管理学的顾客满意度，是公众对政府提供的产品或服务所感知的绩效和期望值比较结果的评价指标。

Public satisfaction originates from the enterprise management of customer satisfaction , is to provide the public perception of product or service performance and expectations of the evaluation results .

而随着政府服务观念的转变以及政府和公共管理部门的顾客意向管理，公众满意度已经成为政府绩效评估的主要依据。

But as the changes of the government service concept and the customer intention management of government and public administration departments , public satisfaction has become the main basis of the performance evaluation of government .

作者认为，企业肩负着考虑所有者利益，满足员工、顾客、政府以及公众等各种利益集团的要求，有些社会问题只有靠企业的力量才能能解决。

Abstract The author thinks that , enterprises shoulder the following social responsibilities : consider owners ' interests , meet the demands of various interest groups of their staff , customers , governments and the public .