神秘购物
- 网络mystery shopping
神秘购物-
“神秘购物”是市场调查公司和监管机构的外部调查工具，也可以由公司作为内部调查使用，以衡量服务质量、是否遵守规则，或作收集产品和服务的特定信息之用。
Mystery shopping is a tool used externally by market research companies , watchdog organizations , or internally by companies themselves to measure quality of service , or compliance1 with regulation , or to gather specific information about products and services .