投诉处理

在客户评价企业投诉处理的三个纬度中，分配公平起到决定性因素。

The justice of distribution is the most important factor which affect the clients ' evaluation on the complaints handling process ;

新形势下寿险业的结构调整&从寿险稽查、举报投诉处理看结构调整

Business restructuring of the life insurance industry in a new environment & Evaluating results of business restructuring from life insurance auditing and complaints handling

而FDA的GMP则相比更加广泛些，应为它还概括标志及投诉处理。

The FDA GMP requirements are slightly more extensive because they include extensive coverage of labeling , and complaint handling .

从系统流程优化前后的成本对比来看，优化后流程的KPI指标显著提高，人员需求减少、成本降低、投诉处理的时间也得到显著降低，人员的工作效率得到了极大的提高。

After implementation , KPI of optimized process have markedly improved , staffing requirements have reduced , costs have reduced , and complaint processing time has also been a significant reduced . Also staff efficiency has been greatly improved .

根据投诉处理的需要，决定给予投诉者的赔偿数额；同时，将确定的较大数额知会ncb。

Fixing the amount of the compensation for the complainant according to the need of the handling the complaint ; and meanwhile , notifying NCB about the fixed larger amount .

电信运营商客户投诉处理标准化的研究

Study of Standardization of Telecommunications Operators to Deal with Customer Complaints

阻止浪费时间者是任何一个投诉处理系统的重要功能。

Stopping timewasters is an important property of any complaints-handling system .

钢铁企业质量投诉处理的原则与技巧

Principles and Skills of Dealing with the Customs Plaint of Quality

餐饮投诉处理六大原则与案例选析

Six Principles to Deal with Catering Complaints and Case Analysis

我国图书馆读者投诉处理工作管理探析

The Management of Readers ' Complaints in China 's Libraries

国内大学出版社客户投诉处理工作探析

Probe into the Handling of Customer Complaints in China 's University Presses

彩铃业务投诉处理系统的设计与实现

Design and Implementation of Complaint Handling System for CRBT Service

中国联通集团垃圾邮件投诉处理系统的设计与实现

The Design and Implementation of Spam Accusation Management System for China Unicom

浅谈环境行政调解在环境污染投诉处理中的效能应用

Efficiency Application of Environment Administration Mediation in Dealing with Appeal of Environment Pollution

酒店顾客投诉处理对顾客满意度的影响研究

Research on the Influence of Response to Complaints at Hotel on Customer Satisfaction

基于信息化的甘肃移动客户投诉处理模式研究

Study on Customer Complaints Management Model of Information Infrastructure

一个完善的投诉处理系统显得迫在眉睫。

A sound complaint handling system is imminent .

市场竞争与客户投诉处理的关系

Relation of market competition handling of customer complaints

我公司的质量目标是：产品出厂合格率100%，用户投诉处理率100%。

Our Quality Objectives : 100 % qualified products , and100 % treatment rate of customers'complains .

投诉处理时间超过一个月以上未解决的；

The handling time of the complaint exceeds one month but hasn 't yet been settled ;

参与申诉、投诉处理的人员应保持客观公正。

The persons who participate in settlement of appeal and complaint shall maintain objectiveness and impartiality .

及时的客户投诉处理和定期使用回访，为您解决使用中的各种困难。

Prompt complaint settlement and regular return calls will help you deal with various problems in use .

论述了顾客对投诉处理的满意度和顾客体验相互作用的竞争理论；

We develop and test competing hypotheses regarding the interplay between satisfaction with complaint handing and prior experience .

他们说电话线路提供商必须符合客户保护标准，其中包括透明，公平和投诉处理。

They say phone line providers must meet consumer protection standards , which include transparency , fairness and complaint handling .

投诉处理人在外出及休假时，必须有其他授权指定人员接替工作。

When the complaint handler is going out or spending vacations , other authorized personnel shall take over the job .

设计并实现系统三个模块的功能：公共信息、私有信息、投诉处理。

Design and implement the functions of the system of three modules : public information , private information , complaint handling .

大量的研究已经表明提供高品质客户服务和有效投诉处理的公司，可以收取额外费用并且能够提高顾客忠诚度。

Multiple studies already show companies with high quality customer service and effective complaint handling processes can charge a premium as well as increase loyalty .

监督、协调整个投诉处理过程，促使客户投诉能得到及时恰当地解决，提高投诉处理成功率；

Supervising and coordinating the whole complaint handling process , enhancing the timely and appropriate settlement of the customer complaints and improving the success rate of handling the complaints ;

第四章侧重于系统中部分核心技术的设计与实现，包括系统通信层次结构的实现、各逻辑层次之间的接口设计与实现，数据库访问接口的设计以及投诉处理模块的实现。

Realization of layered communication structure , design and realization of interface models between logistic layers , design of database interface and realization of complaint handling module will be discussed in this chapter .

在系统需求分析中，首先对系统的业务性需求做了说明，详细描述了产品销售安装、客户投诉处理两个业务流程。

During the System requirements analysis , we firstly describe the business needs of the system , and make a detailed description of two business processes , product sales and installation , customer complaint handling .