隐性服务
- 网络Hidden Service
隐性服务-
同时结合当地超市的特点，将顾客感知服务质量划分为核心服务质量、支持设施质量、隐性服务质量和服务传递质量等四个维度，并对测量量表做了适应性的调整。
Meanwhile combining the characteristics of the local supermarket , customer-perceived service quality will be divided into four dimensions , the core service quality , the support facilities quality , the recessive service quality , the delivery service quality , and adjust scale adaptively .
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隐性知识：图书馆服务优势的核心变量
Recessive Knowledge : Core Factor of the Advantage of Library Service
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试论隐性知识在图书馆服务工作中的地位和作用
Analysis on the Status and the Function of Implicit Knowledge in the Library Service Work