客户服务意识

良好的客户服务意识和高度的责任感；

Good sense of customer service and responsibility ; 6 .

有良好的客户服务意识，诚实守信，良好的沟通能力。

Customer oriented , credibility , communication abilities and ability to assert oneself .

有较强的客户服务意识、团队沟通能力、项目管理经验者优先；

Strong sense of customer service & team communication skills , project management experience is preferred ;

良好的沟通能力与客户服务意识，善于与人合作，能够承受压力。

Good communication skills and customer service awareness , have the ability to work with people , to withstand the pressure ;

不同于市场从业人员通用模型中影响力和成就导向最受重视，机电产品营销人员胜任特征模型中客户服务意识和关系建立能力最为重要。

Different from the general competency model , in the mechanical and electrical products model the most important competency characters are not impact and achievement but custom service orientation and relation building .

具备优良的设计创作及表现能力，具有团队领导和协作能力，组织管理沟通能力强，客户服务意识强，具有完善的中英文语言口头和书面表达能力，熟知中国建筑规范和建筑施工操作惯例。

Requirements include graphic representation , team leadership , coordination , and management skill , client service and communication skill , and strong Chinese Mandarin and English verbal and written language skills , and strong knowledge of Chinese building codes and construction practices .

该模型由成就欲、主动性、人际洞察力、客户服务意识、个人影响力、公关能力、指挥、分析性思考能力、信息搜寻能力、自信、自我控制、灵活性等12项胜任特征构成。

And the competency model includes 12 competencies which are achievement orientation , initiative , interpersonal insight , customer orientation , personal influence , ability in public relations , commanding , analyzing ability , information-searching ability , self-confidence , self-control , and flexibility .

然而，随着外部环境的变化，宜春烟草在营销策略上存在的隐性问题渐渐浮出水面，如品牌培育体系缺失、终端价格偏低、客户服务意识薄弱等，制约了企业经营效益的进一步提升。

However , with the outer environment change , the implicit problems with the marketing strategy in Yichun Tobacco are gradually exposed , such as lack of brand cultivation system , low terminal prices , and lack of customer-service consciousness . All these restrain the further improve of business efficiency .

B、我国第三方物流企业为客户服务的意识不强；

B.The service consciousness for customer is not strong in the third logistical business of our country ;

与传统计费帐务系统相比较，新的本地计费帐务系统特别强调为客户服务的意识，客户可以按照自己要求定制自己帐单格式和内容。

Comparing with the tradition one the new system emphasizes specially the consciousness of serving the customer , the customer may order oneself bill form and the content .

在日益严峻的国内国际竞争形势下，烟草行业面临着空前的挑战和市场机遇，由原来的行政型垄断转为服务型垄断，以客户为中心的服务意识正在逐渐形成。

Under the increasingly severe domestic and international competitive situation , the tobacco trade is facing unprecedented challenges and opportunities for market . Changing the administrative monopolization into service monopolization , the customer-centered service consciousness is growing up .