餐饮服务质量

提高餐饮服务质量可靠性的重要措施

Important Measures of Increasing Quality-Dependability of the Food and Beverage Service

建立一个集点菜、餐厅管理于一体的餐厅点菜系统是加速餐饮服务质量和效率的重要途径。

Ordering System which includes ordering and eatery management is an important way to accelerate the quality and efficiency of catering services .

进而本文运用层次分析法确定餐饮企业服务质量各指标的权重，运用模糊评价法对餐饮企业的服务质量评价体系进行综合评价。

Further , we apply the AHP to determine the weight of each index the service quality of catering enterprises .

在研究过程中还采用了因子分析、相关性检验的分析方法，为构建餐饮企业服务质量模型奠定了基础。

During the course of the study , the analysis methods , factor analysis and correlation test , were employed . These studies laid the foundation for building a model of the service quality of catering enterprises .

餐饮企业感知服务质量与顾客忠诚关系

The Relationship between Perceived Service Quality and Customer Loyalty in Catering Industries

餐饮业员工服务质量控制与保障研究

Controlling and Insurance on Service Quality for Employee of Food and Beverage Enterprises

顾客对于本土连锁餐饮业的服务质量存在着许多这样那样的负面印象，因此，如何提高服务质量来确保顾客的满意度和忠诚度成为了许多餐饮连锁企业的当务之急。

As many customers have negative impresses of their service quality , how to improve the service quality to assure customer satisfaction and loyalty makes an urgent sense .

餐饮服务与食物质量的好坏依然是决定客人是否入住酒店的重要条件，关系到这个酒店的生存与发展。

Cuisine service and food quality still is important condition for customer chooses whether they stay in this hotel , it will be connected with its surviving and development as well .

为了提升餐饮业的服务质量，提高商家的运营效率并降低运应成本；同时也为了给用餐者营造一个安静、舒适的就餐环境，智能点餐设备得到了广泛的应用。

In order to enhance the quality of service of catering industry , to improve business operational efficiency and reduce cost ; but also to create a quiet and comfortable environment for diners , intelligent ordering equipment has been widely used .

最后本文根据研究的结论，有针对性的为餐饮企业提升服务补救质量、保持顾客满意度提供一些参考意见。

· Finally , based on these results of this study , some service remedy strategy are provided for the catering enterprises to improve quality of the service remedy and keep satisfaction of customer .

餐饮业员工是对顾客服务最直接的人，提升员工满意度是提高餐饮服务质量的保证。

To improve the satisfaction degrees of Food and Beverage employees is the guarantee of high quality service .

餐饮企业属于典型的服务性行业，激烈的市场竞争以及愈发成熟的顾客对餐饮企业的服务质量提出了更高的要求。

The service quality of catering enterprises have been put forward to higher requirement , due to fierce market competition and customers increasingly sophisticated .