顾客满意率
- 网络Customer Satisfaction Rate
顾客满意率-
当月（6个月一次）实施书面顾客满意度调查时，书面顾客满意率采取上一次的调查所得的数据值。
Month ( once every six months ) did not implement written pledges investigation , a written customer satisfaction rate for the previous survey data value .
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结果实施6个月后，工作质量、服务质量和顾客满意率与实施前比较，经2χ检验，均有显著性差异，P<0.05或<0.001。
Results There was significant differences in working quality , service quality and customs ' satisfactory rate toward disinfection supply service between before and 6 months after implementation of quality circle ( P < 0.05 or P < 0.01 ) .