顾客导向管理

实施顾客导向管理是在新的时代背景下成人高等教育发展的必然要求，也是我国成人高等教育管理改革的必然趋势。

The implementation of " customer guiding " management is the demand of the adult higher education development under the new times background , also is the inevitable trend of our country 's adult higher education management reform .

改革开放以来，我国许多企业开始引入顾客导向的管理观念，然而这种观念是否影响以及如何影响顾客满意和顾客忠诚，国内外学术界尚未发表以中国大陆数据为基础的实证结果。

After the Chinese economic reform , many companies began to introduce customer orientation concept o However , there is no empirical research that concentrates on whether or how customer orientation affect customer satisfaction and customer commitment are on the basis on Chinese data .

汽车企业构建TS16949质量体系，需结合企业实际，运用过程方法识别顾客导向过程、管理过程和支持过程，设计过程绩效指标，搭建文件化质量体系框架。

For establishment of this system , the auto company need use the process measure to recognize customer-oriented process , management process and supporting process and design process performance target to build quality system frame by document , in considering the practical situation .

顾客导向&质量管理的灵魂

Customer Focus & the core of quality management

因此地方政府应当通过顾客导向的城市管理，为城市顾客提供高质量的城市产品，以吸引人口进入城市居住、旅游和投资。

The necessity is discussed to attract the investment , industry and tourism to the cities by the customer oriented urban products .

并应按照顾客导向、知识管理、系统整合、运作规范化等原则来进行第三方物流整合；

Should also combine third party 's logistics according to such principles as customer 's leading , information management , combining , operation standardization systematically , etc.

作者将这种管理称为顾客价值导向的作业管理，简称ABVM。

That is making customer value the orientation of activity - based management .

为了更好地为公众提供服务，顾客导向成为政府工作管理模式。

In order to provide better services for the public , customer-oriented work model has become the new public administration model .