顾客口碑

最后根据研究结果提出顾客口碑价值管理方法。

Finally , this study proposed customer value management method reputation .

服务补救可控特征对顾客口碑传播意向的影响

The Impact of Service Recovery Features on Customers ' Intentions of Word-of-Mouth

其次，借助凝聚子群分析方法，研究顾客口碑传播网络的子结构，分析口碑信息的传播模式。

Secondly , the sub-structure of customer word-of-mouth communication network and the WOM diffusion mode are found by subgroup analysis .

所以，顾客口碑宣传往往比人员促销、广告等传统推广工具更有影响力。

So , the WOM has more powerful than traditional promotion tools , for example , staff promotion and advertising .

在消费者行为研究领域，顾客口碑宣传对其他顾客的态度和行为具有巨大的影响作用。

In consumer behavior research field , the customer word-of-mouth ( WOM ) has great effect on the attitude and behavior of other customers .

首先，通过问卷调查获得顾客口碑传播网络的数据，从密度、关联性和中心势的角度分析顾客口碑传播网络的整体结构，研究顾客口碑传播网络的基本特性。

Firstly , the overall structure of customer word-of-mouth communication network is analyzed from density , correlation and centrality in using the data obtained by the questionnaire survey .

可以这样说，诗俪美能取得今天的卓越成就，都是靠顾客的口碑和支持。

It can be said that it 's the people that makes Slimming Sanctuary even more remarkable .

关系质量对顾客忠诚及口碑影响效果的实证分析

Effect of Relationship Quality on Customer Loyalty and Word of Mouth

时间、邮政配送履行的程序、邮政服务不一致的处理、邮政服务人员的沟通能力对顾客满意、口碑存在显著影响，并且是正向影响。

Timeless , Procedures of postal physical distribution , postal distribution service discrepancy handling and postal personal contact quality affect customer satisfaction and word of mouth , and they are positive .

通过问卷调查和数据分析，描述了我国邮政配送服务质量、顾客满意度、顾客口碑的现状；

Through investigation and data analysis , this paper describes the postal physical distribution service quality , consumer satisfaction and consumer word-of-mouth at present .

本公司引进国外技术设备及生产技术，经过不懈努力，使本公司的产品在顾客中赢得一致口碑。

Combined with the advanced instruments and technology imported from foreign country and our refined craftsmanship , all these efforts have set us enjoyed a good reputation from our customers .

顾客感知价值、顾客忠诚对口碑传播意愿影响研究

Study on the Effect of Customer Perceptions , Customer Loyalty on Word of Mouth Willingness

总之，只有为顾客想的更多，切实为顾客带来更多的福利，才能获得更多的顾客口碑推荐。

In short , only bring more benefits to customers can we get more customers ' WOM recommendation .