工厂的负责人回忆郑当时怒气冲冲地说:“你们必须从最基本的工作抓起,我们生存的惟一机会就是提高产品的质量,达到和丰田公司一样的水平。”
The plant chief recalls Chung fuming ," you 've got to go back to basics , and the only way we can survive is to raise our quality to toyota 's level . "