文章的结尾部分，涉及到恶意投诉的表现形式、处理流程和处理恶意投诉的商业伦理，并结合案例分析了顾客抱怨管理子系统的建立。
The finality part of this article involve the acquit formation , the disposal flow and business ethic of hostility complaint , and analyze the building of customer complaint management subsystem with a real case .
恶意投诉