客户保留度
客户保留度-
对此，企业最有效的解决办法就是通过管理客户关系，来提高顾客满意度，赢得较高的客户保留度和客户盈利能力。
Therefore , the most effective way of proceeding for the firm to handle the intangible assets is to enhance the satisfaction of customers and create higher loyalty to the firm in the customers and achieve higher profitability by customer relation management ( CRM ) .