呼叫中心外包

本文研究了电信运营商在呼叫中心外包业务的营销环境，分析了深圳电信呼叫中心外包营销策略。

This paper researches the environment of call center outsourcing business marketing for the telecommunications operator , and sets up the call center outsourcing marketing strategy for Shenzhen Telecom .

电子商务在中国的飞速发展为电子商务型呼叫中心外包需求带来广阔的市场空间，同时也为提供外包服务运营管理的呼叫中心运营商提供了难得的发展机遇。

The rapid development of e-commerce in China-based call center outsourcing for e-commerce has brought a broad market demand for space , and provides outsourcing services for the operation and management of call center operators to offer a rare opportunity for development .

同时结合客户需求，为呼叫中心外包业务提供整体解决方案。

Meanwhile , combining customers'demands , provide CC outsourcing service industry with total solution .

在呼叫中心和外包等行业，员工流失率高达40%。

Attrition rates are as high as 40 per cent in industries such as call centres and outsourcing .

因此，本文的研究对通信企业客服中心建设和呼叫中心的外包工作有一定的参考价值和借鉴意义。

Therefore , it is of reference value and significance for the customer service of telecommunication enterprises and the outsource work of Cell Center .

然而，话务员通过正确认知顾客个性心理并加以揣摩利用能使呼叫中心在服务外包行业的竞争中脱颖而出。

As a operator , cognizing the customers'individual mind , surmising and taking advantage of it correctly could help the outsourcing company stand out from the competition .