移情性

对服务质量的测度采用SERVQUAL模型，包括4个维度：可靠性、响应性、保证性、移情性。

The service quality can be measured with SERVQUAL , which includes four dimensions : reliability , responsiveness , assurance and empathy .

体验服务质量中除了有形性质量变量外，可靠性、响应性、保证性、移情性均对态度性忠诚有显著的直接影响；

The quality invariables of reliability , response , assurance and empathy have positive impact on attitude loyalty ;

移情性沟通使情感教学变得现实而可行。

Affective teaching is not vague and abstract , which becomes feasible through empathic communication .

人际互动对可靠性、移情性、反应性和保证性均有不同程度的影响，但主要影响集中于移情性和反应性；

Personal interaction has influence on all factors of customer intention , but the impact mainly concentrate on empathy and responsiveness ;

医院在服务有形性方面做的相对较好，而在医疗费用的可接受性和服务的移情性方面还有待提高。

It is preferable in the materiality service , it still needed to improve in the acceptability of medical treatment charge and the empathetic service .

最后得到关于服务质量的结论：服务人员专业水平、服务可靠性、服务移情性是寿险消费者最为关注的三个方面。

Finally , I get a result about the service-quality of insurance : professional level , credibility , and empathy , to which customers pay more attention .

其中影响顾客产品满意的主要属性包括整车性能和经济性，服务属性中有形性、可靠性和移情性则显著影响顾客的服务满意。

The vehicle performance and the economical performance are the main attributes to influence customer product satisfaction ; tangibles , reliability and empathy influence the service satisfaction significantly .

通过因子分析，得出了影响服装贸易公司服务质量绩效的三个因子，即服务人员素质、服务可靠性、服务移情性等。

Have defined three factors of affecting the service performance of clothing trade corporation through factor analysis , the three factors are service personnel capability > service Reliability ^ service Empathy .

结果发现，服务的公平性、便利性、移情性、可靠性通过关系质量的满意影响了关系价值；而服务的响应性则是通过关系质量的承诺影响了关系价值。

The results showed that service fairness , convenience , empathy , reliability through relationship quality satisfaction affects the relationship value ; and service responsiveness through relationship quality commitment affects relationship value .

顾客感知的服务质量的有形性、可靠性、保障性、移情性和反应性对顾客的形象价值有着正向影响。

Third , the perception of the quality of services and customer visible , reliability , support , empathy and responsiveness to customers have a positive impact on the value of the image .

研究结果表明：服务质量由有形性、可靠性、响应性、保证性和移情性五维度构成，服务忠诚由情感忠诚和行为忠诚两维度构成；

The results indicate that service quality is an integrated concept which can be divided into five dimensions : tangibles , reliability , responsiveness , assurance and empathy . Service loyalty is also an integrated concept composed by two dimensions : affective loyalty and behavioral loyalty .

实证结果表明：铁路客站商业服务质量各维度对顾客忠诚的两个维度均有正向的影响，对顾客忠诚的影响程度由大到小依次为：可靠性、有形性、保证性、响应性和移情性。

The research results show that the 5 dimensions of service quality have positive impact on the 2 dimensions of customer loyalty . Based on the total influence to the customer loyalty , Sort 5 dimensions in descending order : Reliability , tangible , guarantee , responsiveness and empathy .

采用图片故事和情境实验，对3到9岁儿童移情指向性的发展及不同语言提示对助人行为的作用进行了探讨。

This study discussed the development in direction of children 's empathy experiencing and the influence of different language prompts on help-giving behaviors for children aged 3 to 9 years of age through picture stories and situational experiments .

因此探讨利用移情减少攻击性以及培养提高儿童的移情能力对儿童的良性社会性发展具有重要的理论和实践意义。

Therefore , using empathy to reduce aggression and develop children 's empathy ability will be of important theoretical and practical meaning .

在次因素上移情、乐观性、幸福感、问题解决、自主性的性别差异显著，除了自主性是男大学生显著高于女大学生外，在其余几个次因素上均为女大学生显著高于男大学生。

With respect to the main factor and sub-factors such as empathy , optimism , and happiness , female college students overstep male college students .