客户关系

本文基于J2ME和J2EE平台设计了一个端到端移动客户关系管理样例应用，这种基于J2ME智能客户端的移动客户关系管理应用解决方案对国内中小企业实施移动客户关系管理应用具有一定的参考意义。

In this paper , a sample end-to-end mobile CRM application is designed based on J2ME and J2EE platform . The suggested solution based on J2ME smart client for mobile CRM has some reference value to the small and medium-sized enterprises that are to deploy mobile CRM applications .

然后重点分析了客户关系管理中客户评价的方法和过程；

Secondly , the thesis researches the way and the process of client evaluation in CRM system .

此公司与客户关系极好。

The firm has excellent customer relations .

良好的客户关系需要做到礼貌、专业，并提供有效的回复。

Good customer relations require courtesy , professionalism and effective response .

CRM最大程度地改善、提高了整个客户关系生命周期的绩效。

CRM can improve the entire customer relationship life cycle performance .

基于UML的系统需求分析&E-motor客户关系管理系统设计

Design of Customer Relationships Management in E-motor Using UML

客户关系管理（CRM）系统的研究与设计

Customer Relationship Management ( CRM ) System Research and Design

二是客户关系管理（CRM）系统。

The other is customer relationship management ( CRM ) .

重庆移动公司应用客户关系管理（CRM）实例研究

Research on the Application of CRM in ChongQing Mobile Communication Company Limited

面向客户关系管理（CRM）的综合决策支持系统框架探讨

On Frame of Synthetic Decision Support System Oriented to CRM

铁路客户关系服务（CRM）体系的建立

Establishment of Railway Customer Relation Management ( CRM ) System

本文的创新之处主要有：运用客户关系管理理论对电子银行实施CRM管理进行了探讨；

Firstly , the paper discussed CRM management in E-banking .

潜在的商业利益的客户关系管理（CRM）是很多。

The potential business benefits of customer relationship management ( CRM ) are many .

客户关系管理（CRM）Web服务随后将请求和信息发送到该应用程序以进行进一步处理。

The CRM ( customer relationship management ) Web service then sends requests and information to the application for further processing .

利用客户关系管理建设现代营销体系，不仅需要CRM软件，更需要客户关系管理理念的引导。

Building modern marketing system by CRM needs CRM software and the leading of CRM conception .

差异化营销时代的来临，使得客户关系管理（CRM）在企业经营管理中的重要性不断加强。

Distinctive Marketing strengths the importance of Customer Relationship Management ( CRM ) in business management .

由此，CRM（客户关系管理）越来越得到社会各界的广泛关注。

CRM ( Customer relation management ) also more and more arouse the extensive solicitude of people .

NET平台下开发和研制了一个基于Web服务技术的客户关系管理系统，给出了系统功能模块的划分、系统结构、数据库的设计及数据库存取操作的四层结构。

NET platform , give the division of system module and the system structure , the method of database design and introduces the realization of some key technology .

在客户关系管理（CRM）软件中，客户的满意度、忠诚度、信用度的衡量方法有很多。

There are many methods to measure the customer 's satisfaction , loyalty and credit in CRM softwares .

客户关系管理（CRM）包含目前国际上公认的最先进的营销策略及管理理念，研究我国会计师事务所引入CRM理念的可行性及其作用模式无疑具有很大的理论及现实意义。

As the most advance management thought Customer Relationship Management ( CRM ) include publicly recognized marketing strategy .

客户关系管理（CRM）理论正是成为电信企业模式转型的指导依据。

The theory of Customer relationship management ( CRM ) exactly becomes the guide basis of transition mode for telecommunications enterprise .

因此，客户关系管理（CRM）的策略主要在于维系现有客户，而不是一味地争取新客户。

The strategy of Customer relationship management ( CRM ) aims at holding existing customers , not wining new ones over blindly .

在国内，随着CRM理论的引进，抢先应用客户关系管理的一些行业，取得了良好的效果。

At home , with the introduction of CRM theory , some professions which first applied the customer relationship management achieved good results .

系统分为客户关系管理、经营决策分析、风险管理和稽核、经纪人管理、信息咨询、投资研究等子系统组成，其系统结构采用N层结构的J2EE体系结构。

This system is divided into six parts : CRM , operation decision analysis , risk management and audit , broker management , information consultation and investment research .

Acme拥有各种部门，包括：客户关系管理（customerrelationshipmanagement，CRM）、产品设置和维护、销售和市场、供应链和后勤，以及人际关系。

Acme has various departments , including : customer relationship management ( CRM ), product setup and maintenance , sales and marketing , supply chain and logistics , and human relations .

通过这一系列的研究，可以总结出客户关系管理（CRM）构建及实施的经验，从而为我国企业在这方面提供一点借鉴。

By such research , the experience of CRM establishment and implementation could be summed up and it could provide some reference for other enterprises .

本文通过分析CRM的特征以及陶瓷企业特性，提出了一种基于工作流的陶瓷企业客户关系管理系统的构建方法。

This article advances a Structure method for the Stream working-based ceramic enterprise customer relationship management system by analyzing the characteristics of CRM and Ceramic enterprise .

首先介绍了数据挖掘及其在客户关系管理（CRM）中的应用以及通过数据挖掘对客户进行分析的一般步骤。

First , DM technology and its applications in CRM are introduced and the steps through which DM is applied to the analysis of Customers are discussed .

因此，客户关系管理（CRM）成了电信运营商增加收入和利润，提高客户满意度、忠诚度的有效工具。

Therefore , the customer relationship management ( CRM ) became telecom operators and increase revenue and profit , improve customer satisfaction and loyalty of effective tools .

在激烈的市场竞争中，越来越多的企业开始通过实施客户关系管理（CRM）来赢得更多的客户并且提高客户的忠诚度。

On the competitive market , more and more enterprises are resorting to customer relation management ( CRM ) to win over more customers and their loyalty .