放弃率

基于BP神经网络的呼叫中心呼叫放弃率预测模型研究

Research on Call Centers ' Abandon Rate Prediction Model Based on BP Neural Network

综合考虑时序因素和因果因素对呼叫放弃率的影响，结合人工神经网络的特点，研究提出一种基于BP神经网络的呼叫放弃率预测模型，并给出了具体的建模过程。

Considering the impact of the time series factor and the causal factor for abandon rates , taking advantage of the characteristics of artificial neural networks , propose an abandon rate prediction model based on BP neural network and give the specific modelling process .

设计实验方案，给出了基于BP神经网络的呼叫放弃率预测模型在呼叫中心的实现过程，并应用某呼叫中心的历史数据，对呼叫放弃率进行预测实验。

Design the experimental programme ; illustrate the realization process of this model and predict the abandon rate with the historical data of a call center .

一种用于呼叫中心的呼叫放弃率预测模型

An Abandon Percentage Predictive Model for Call Centers

目前，呼叫中心的呼叫放弃率预测问题一般采用基于排队论的预测等方法来解决。

Recently , Queueing theory based methods are used for predictive issues in call centers .

呼叫放弃率是用来衡量呼叫中心服务质量的一项最重要的指标之一。

Abandon percentage is one of the most important measures for the quality of service in call centers .

你只是必须放弃一些回报率。

You merely have to give up some upside .

我们并不是提倡完全放弃资本充足率要求的底线。

We do not advocate doing away completely with a floor to capital adequacy requirements .

5例家长放弃治疗，病死率为22%。

The death rate was 22 % .