质量绩效指标

公共服务质量管理绩效指标体系及其应用研究

The Research and Practice of Performance Indicator System of Public Service Quality Management

护理服务质量绩效考核指标体系可反映总体绩效水平，也可从工作重点、基础工作、过程、结果四个局部分析绩效结果，为绩效管理提供依据。

Nursing service quality performance evaluation indexes system can overall reflect the performance level , moreover , it can analyze the performance the results of performance from four parts such as importance , basis , process and the results , then provide performance managers with practical experience .

其次，在分析全国质量奖评价准则的基础上，建立了企业质量绩效评价指标体系。

Next , in the analysis of China Quality Award , we have establish a new quality performance assessment indicator system .

依据质量管理体系有效性表征，并按照平衡记分卡的核心思想和基本内容以及绩效评价指标体系的设置原则，建立了基于平衡记分卡的企业质量管理体系绩效评价指标体系。

Based on the effectiveness token of the quality management system and balanced scorecard , according to the principle of building index system , the paper set up the index system of the enterprise performance .