物流客户服务成本

通过分析物流客户服务成本的形成过程和特点以及物流服务水平综合度量因素指标，建立了物流客户服务成本与物流服务水平的量化关系模型。

Analyzing the formation and features of logistics customer service costs and comprehensive measuring indexes of logistics service level , the paper establishes the quantitative model of logistics service costs and logistics service level .

在总成本最优化的思想指导下拓宽物流成本的概念，分析了物流客户服务成本的形成过程，并运用客户生命周期理论和有关方法，探索性地提出了估算物流客户服务成本的两个理论模型。

The concept of logistics cost is enlarged under the thought of minimizing the total cost . The form process of logistics consumer service cost is analyzed , and through using consumer lifecycle theory and relevant methods , two theoretical models are explosively developed to evaluate logistics consumer service cost .