客户知识管理

最后提出了提升客户知识管理能力的建设性的建议。

At last , the constructive suggestion for improving competence of CKM is brought forward .

利用客户知识管理提升供应链性能的研究

Improving Performance of Supply Chain with CKM

客户知识管理（CustomerKnowledgeManagement，CKM）提供了一个收集、分析和获取客户知识的平台，也提供了一种全新的商业战略和方法。

Customer knowledge management system provide a flat for a company to get and analyze customers ' knowledge with different means , and also present them a bran-new commerce stratagem and method .

企业客户知识管理（CKM）实施流程及驱动因素研究

Research on the Implement Flow and Driving Factors of Customer Knowledge Management in Enterprises

客户知识管理（CKM）正是对这些机遇和挑战的战略性反应，研究如何建立、挖掘客户知识库来优化企业价值链和满足客户个性化需求，具有战略意义和理论价值。

Customer Knowledge Management ( CKM ) is customer-centric and knowledge-based marketing ideology responding to present challenges and opportunities .

本文首先从客户知识管理的内在逻辑和业务流程出发，对CKM系统的需求进行问卷调查，并且通过SPSS统计工具的使用，总结了目前各行业对CKM系统的功能需求情况。

Firstly , we use a questionnaire to research the demand of the CKM system , and conclude the function demand according to the use of SPSS .

本文创造性的构建了客户知识管理（CKM）模型，该模型主要包括两个组成部分：客户知识管理的主要活动和辅助活动。

The creative model of customer knowledge management ( CKM ) in this text mainly includes two components : Main activities and auxiliary activities of customer knowledge management .

各种营销管理理论和实践不断推陈出新，客户知识管理（CKM）理论应运而生，客户知识管理理论的产生是必然的，它是营销理念的深化与知识经济发展二者相碰撞的结果。

Various kinds of marketing management theory and practice are bringing forth the new constantly , the theory arises at the historic moment in customer knowledge management ( CKM ), customer knowledge management theory is inevitable , it is the result of combination of knowledge economic development and marketing theory .

客户知识管理的流程设计及测评研究

Research on the Process Designing and Evaluating of Customer Knowledge Management

然后说明了客户知识管理的基本流程，以及在此基础上构建了企业客户知识的系统体系结构模型。

Then the customer knowledge management basic flow was explained .

基于业务流程重组的客户知识管理

The Customer Knowledge Management Based on Business Process Reengineering

第二，客户知识管理提升企业价值的机制。

Secondly , the mechanism about enterprise value promoted by customer knowledge management .

基于生命周期的客户知识管理策略

Strategy of Customer Knowledge Management Base on Lifetime

客户知识管理中的知识流动分析

Analysis of Knowledge Flowing in Customer Knowledge Management

构建有效的客户知识管理系统

Research on System of Effective Customer Knowledge Management

客户知识管理概念研究

Study on Conception of Customer Knowledge Management

提出并验证了企业客户知识管理企业客户响应能力企业绩效，这一具有中介效应的模型结构。

Proposed and verified the model of customer knowledge management customer response capacity organizational performance .

客户知识管理的数据挖掘方法

Data Mining of Customer Knowledge Management

电子商务企业中的客户知识管理

Customer Knowledge Management of Electronic Ecommerce

客户知识管理对企业绩效影响的实证研究：一个基于客户响应能力的视角

Empirical Study on the Relationship between Customer Knowledge Management and Organizational Performance : Perspective of Customer Response Capacity

探讨了供应链管理和客户知识管理之间的关系，分析了供应链中客户知识管理的内容与策略。

Discussed the relationship between SCM and CKM , and analyzed the content and tactics of CKM in SCM .

辅助客户知识管理在神州数码公司的有效推进。

This is the auxiliary programme to help CKM have the good and effective progress in Digital China company .

文章的创新研究及主要贡献包括：首先，拓展客户知识管理在应用领域的研究。

Innovative research and major contributions of this articles include : Firstly , expanse the application of customer knowledge management .

总之，本文对提高商业银行客户知识管理能力方面有重要的指导意义。

In summary , this article has important guiding significance to improving the ability of commercial banks customer knowledge management .

通过基础理论的介绍与铺垫，引出文章的主题部分&商业银行客户知识管理。

Through the introduction of basic theory and bedding , leads to the subject of the article-Commercial Bank Customer Knowledge Management .

在文献回顾的基础上，汲取了各位学者关于客户知识管理模型研究成果的学术养分，构建了基于知识流程的客户知识管理模型。

Base on the literature review , this thesis synthesized those researchers ' opinions , and construct the customer knowledge management model .

研究成果将有助于企业开展实施客户知识管理，并为此提供一定的理论指导。

Research results will help enterprises to carry out the implementation of customer knowledge management , and to provide a theoretical guide .

基本活动是客户知识管理活动的流程，辅助活动包括领导、组织环境、人力资本和信息技术。

Basic activities are the flows of CKM and assistant activities include lead , organize environment , manpower capital and information technology .

实施有效的客户知识管理，合理的进行知识获取、存储、共享、应用和创新有利于企业提高生产技术、降低成本、增加产量以获得更多的收益。

It will improve production technology , reduce costs , increase production by knowledge acquiring , storing , sharing , application and innovation .

在明确了客户知识管理的含义和重要性之后，对客户知识的转移层次做出了定性的研究和分析。

This paper shows the definitions and importance of Client Knowledge Management , then makes a qualitative analysis about the knowledge transfer level .