顾客满意度指数

顾客满意度指数研究的现状及展望

The Actualities and Prospects of CSI Research

顾客满意度指数（CSI）是近年来产生的一种衡量经济产出质量的宏观指标。

Customer satisfaction index is a new kind of macro index indicating the quality of economy output .

顾客满意度指数（CSI）作为主观性很强的指标，其定量化计算方法研究已取得突破性进展。

Custom satisfaction index ( CSI ) is used widely in the realm of economy and management .

当顾客满意度指数测评指标和测量成分较多时，PLS回归建模方法和模糊综合评判方法都存在简化测量成分而造成信息损失和难以估计预测精度的问题。

When there is too many evaluation targets and ingredients , the above methods will lead to information loss and sharply accuracy decrease .

并采用偏最小二乘法（PLS）对模型进行参数估计，构筑物流企业顾客满意度指数测评模型，实现了对物流企业顾客满意度指数测评的研究。

By use of Partial Least-Squares Regression for the parameters estimate of the CSI model , we complete the study on measurement of customer satisfaction index in logistics enterprises .

美国顾客满意度指数（ACSI）有许多全新的顾客满意理念及先进的评价方法。

There embodies many new customer satisfaction ideas and advanced evaluation measures in America Customer Satisfaction Index ( ACSI ) .

目前国际通行的顾客满意度指数测评方法是美国CSI的创始人fornell教授提出的基于偏最小二乘（PLS）的结构方程模型（SEM）方法。

At present , Professor fornell , the founder of American CSI proposed a measure method that uses PLS and SEM to measure CSI , which is very popular in the world .

然后结合医疗卫生服务行业的特点，基于ACSI模型并利用PLS建模方法构建了医院顾客满意度指数模型。

Then according to the characteristics of the health services career , based on the ACSI model and PLS model method to build the Hospital Customer Satisfaction Degree Index Model .

本文基于对SCSB、ACSI、ECSI等顾客满意度指数模型的分析，提出了一个新的顾客满意度指数（CSI）模型。

This paper proposes a new CSI model based on the analysis of SCSB , ACSI and ECSI for further discnssion .

美国顾客满意度指数（ACSI）为建立中国用户满意度指数（CCSI）提供良好的借鉴。

America Customer Satisfaction Index ( ACSI ) should be used for good reference to establish China Customer Satisfaction Index ( CCSI ) .

研究结果1.构建了基于ASCI模型的医院顾客满意度指数模型，并形成了可以用来进行满意度测量的指标体系。

Hospital Customer Satisfaction Degree Index Model was constructed based on the ASCI model , and the index system which can be used to measure the satisfaction degree was made .

运用结构方程模型（SEM），通过对现有国际主流顾客满意度指数模型的改进，从多学科角度构建了饭店顾客满意度测评模型（HCS），并进行实证研究。

Based on Structure Equation Models and the improvement of current international major customer satisfaction index models , the paper puts forward a model of Hotel Customer Satisfaction ( HCS ) by observing from multi-disciplines . Furthermore , an empirical study is conducted .

在评价指标体系的基础上，构建了城市轨道交通客运服务质量测评模型，通过与美国顾客满意度指数（ACSI）模型对比，全面分析本文所建模型的特点与优势。

Based on the evaluation system , this article establishes evaluation model of urban rail transit service quality . By Comparing with American Customer Satisfaction Index ( ACSI ) model , it analyzes the characteristics and superiority of the model comprehensively .

本文主要研究如何建立组织顾客满意度指数（OCSI）模型，包括：OCSI模型的结构和结构变量、测量变量及它们的数学表达式，同时简要地讨论了设计OCSI的指标体系和调查表的一些事宜。

Now I design a model of OCSI , CSI of Organization , in this paper . And include the structure , variable , expression of OCSI . This paper discusses the index system and the questionnaire of OCSI , too .

服务业顾客满意度指数融合模型的构建

The Construction on Customer Satisfaction Index Integration Model of Service Industry

供电企业顾客满意度指数测评方案探讨

The Discussion of Test Program of Power Supply Enterprise Customer Satisfactory Index

我国零售银行业顾客满意度指数测评方法研究

Study on the Measuring Method of Customer Satisfaction in Retail Banking Industry

商业银行顾客满意度指数模型变量设置研究

Model Parameter Design on Customer Satisfaction Index for Commercial Banks

利用模拟数据，使用结构方程预测顾客满意度指数。

Then the customer satisfaction index is forecasted by SEM using the data .

电子政务顾客满意度指数模型实证研究

An Empirical Study on E-government Customer Satisfaction Index Model

门诊顾客满意度指数测评的实证研究

The demonstration study in assessment of outpatient satisfaction index

基于质量功能展开的顾客满意度指数及其应用研究

The Research and Application of Customer Satisfaction Index Based on Quality Function Deployment

关于广州超市顾客满意度指数的调查研究

Study on the Customer Satisfaction Index of Guangzhou Supermarkets

物流企业顾客满意度指数测评

Measurement of Customer Satisfaction Index in Logistics Enterprises

顾客满意度指数及其在中国的实践

Customer Satisfaction Index and Its Practice in China

一种新的顾客满意度指数测评模型

A New Measurement Model of Customer Satisfaction Index

大型超市的顾客满意度指数模型实证研究

An Empirical Study on Customer Satisfaction of Supermarket

服务业顾客满意度指数模型

Customer Satisfaction Index Model Used in Service Sectors

中国顾客满意度指数体系的构建

Constructing the China Customer Satisfaction Indices System

工业园区物业管理顾客满意度指数构建与实证分析

Construction and Empirical Study of Customer Satisfaction Index in the Property Management of Industrial Park