电子服务质量

电子服务质量对客户忠诚影响的实证研究

An Empirical Study on the Influence of E-Service Quality on Customer Loyalty

图书馆电子服务质量评价指标体系构建

Construction of the Evaluation Indicator System Suitable for the Evaluation of Library E-service Quality

Zeithaml等（2002）也认为可靠性反映了技术方面的支持，是电子服务质量中的重要属性。

Zeithaml and other people ( 2002 ) also thought that reliability reflected technical support , being an important attribute of electronic service quality .

本论文采用实证研究的方法，探讨科技准备对电子服务质量的作用。

The paper employs empirical study to discuss the association between TR and e-SQ.

本文研究了基于消费者感知的电子服务质量与品牌认知、品牌转换之间的关系，意在验证并发现网络品牌的电子服务质量及其各因素是如何影响消费者的品牌认知以及品牌转换行为的。

In this paper , the relationship among e-service quality , brand awareness and brand switching based on consumer perception is verified , which intends to find that how e-service quality factors of online brands affect consumers ' brand awareness and brand switching behavior .

基于服务交互的B2C电子商务服务质量研究

Study on B2C E-commerce Service Quality Based on Service Interaction

本文揭示了可靠性、响应性和服务完整性是决定顾客感知的B2C电子商务服务质量的关键因素。

This thesis revealed that Reliability , Responsiveness and Service complexity are the key elements of customers ' feel about service quality of B2C E-commerce .

电子政务服务质量管理思路研究

Research Frame on Service Quality Control of E - Government

传统政务与电子政务服务质量模型及仿真分析

Model and Simulation on Serving Quality of Traditional Government and e - Government

网络消费者行为与电子商务服务质量关系研究

Research on the Relationship between Internet Consumer Behavior and Service Quality of Electronic Commerce

本文主要对市长电子信箱服务质量的影响因素和公众的使用满意度作探索性研究。

This thesis mainly explores the factors influencing the service quality and citizen 's satisfaction with Mayor 's Electronic Mailbox .

但是政府提供的电子化服务质量究竟如何，应由服务的最终使用者&公众来决定。

But how about the electronic service quality what government provided , it may be decided by the end-user & the public .

最后对在线旅游企业全面提升电子旅游服务质量提出了相应对策建议，即电子旅游服务质量三步走战略决策。

Finally , this paper put forward the corresponding countermeasures and suggestions to comprehensively upgrade e-tourism service quality for online travel company .

提出了电子商务服务质量与网络消费者行为关系概念模型，用实证研究的方法对模型假设进行了检验。

This paper proposed a conceptual model about E-business service quality and online consumer behavior , then tested the assumptions using empirical research methods .

根据模型的影响系数，将电子旅游服务质量评价维度分为：核心因素、保障因素、次弱因素。

According to the degree and scope of influence of different dimensions , E-tourism service quality summarized as follows : core factor safeguard factor 、 weak factor .

故市长电子信箱的服务质量不仅是政府e化服务能力的一种标志，更是影响公众对政府服务满意度的重要因素。

Therefore , the service quality of Mayor 's Electronic Mailbox not only becomes the manifest index of the capability of e-Government service , but also influences citizen 's satisfaction with government services .

因此本论文针对该问题，通过调研和查阅相关文献，提出了符合我国的B2C电子商务物流服务质量测度体系，并建立测度模型，具有一定的现实意义。

This thesis focuses on the problem , proposed a system of logistics service quality measures and established measurement model which meet the conditions of domestic B2C e-commerce .

C2C电子商务中服务质量与信任之间应该存在着紧密的联系，但目前国内外对于电子服务质量与在线信任关系方面的研究还处于空白。

Therefore , service quality and trust have close linkages in C2C e-commerce . But the researches that are relevant to the relationship of e-service quality and e-commerce at home and abroad are almost blank .

实施精细化管理提高电子阅览室服务质量

Implementing the Refined Management to Improve the Service Quality of E-reading Room

作为信息时代的一种创新产物，呼叫中心是企业健全现代客户关系管理系统、开拓市场、沟通客户的有效手段，也是提高电子商务客户服务质量的极好解决方案。

As an innovative product of information age , call center is an effective means of enterprise to update customer relationship management system , develop new markets and contact customers , also is an excellent solution to improve the quality of e-business customer service .

C2C电子商务平台的服务质量及顾客忠诚研究

Study on Relationship between Service Quality and Customer Loyalty Based on C2C Platform

在此背景下，本研究从用户视角出发，探讨移动电子政务信息发布服务质量影响因素。

In this context , from a user perspective , this study explores service quality factors of mobile government information dissemination .

提取了系统设计、系统质量、信息质量、政府重视度作为移动电子政务信息发布服务质量影响因素的测评维度。

And then extract system design , system quality , information quality and the degree of government attention as service quality factors of mobile government information dissemination .

随着电子服务的快速发展，电子服务质量的评价对于企业和顾客来说都显得日益重要，而目前关于电子服务质量的研究仍很少。

Along with the rapid development of e-Service , the assessment and management of e-Service quality have become increasingly important for both e-Service providers and consumers .

本论文是一个探索性的研究，首先对电子服务、电子旅游服务以及电子旅游服务质量等相关核心概念加以界定。

This paper is an exploratory study . This paper first define the e-services , e-tourism services , and e-tourism service quality and other related core concepts in order to lay the foundation of the paper statement .

注重电子资源的利用效率、效能和价值，提高电子资源服务质量和用户满意程度，寻求有效的评价和管理它们的办法正成为大学图书馆的主要挑战。

Focusing on the effectiveness and efficiency , value of electronic resources , improving service quality and user satisfaction , seeking effective ways of measurement and management , are primary challenges in academic library .

随着电子政务建设的纵深发展，各国政府逐渐重视电子政务服务质量，并把电子政务的服务质量作为衡量政府服务能力的一种标志。

Along with developing of E - government constructing in depth and width , most countries ' governments pay more attentions to service quality of E - government gradually , and take service quality of the E - government as a mark to weigh its service ability .

基于对传统政务和电子政务服务流程的分析，建立了传统政务和电子政务服务质量仿真模型。

Based on the analysis of serving flow of traditional government and e-government , the serving quality simulation models were founded .

本文的研究工作是在对当前国内外政府个性化服务发展现状研究的基础上进行的，其意义在于为电子政务中个性化服务的理论研究和实施提供参考，以提高政府电子化服务的质量。

This thesis emphasizes on the public-oriented electronic service , which is a research hotspot for e-government at present . It has important theoretical significance and wide application foreground .

现在很多电子商务企业都意识到也正努力采取积极的办法，但是对于怎样提升电子商务物流服务质量，仍然没有科学、完整的理论体系和评价方法。

Although many B2C e-commerce companies realize the value of logistics services , there still have no scientific methods and systems to evaluate the e-commerce logistics service quality .