第二天，张永利向顾客道歉，并承诺将延长质保期。
The next day , Cheung apologized to customers and promised to honor warranties .
“此次危机肯定对惠普形象有害。但是我们必须先解决顾客的问题。”张永利说。
" This crisis is definitely detrimental to HP , but we have to solve the customers'problems first ," he said .
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