精益服务

服务模式：全业务运营环境下的精益服务体系

Lean service system in All-service Operation Environment

精益服务运作对服务质量要求非常高，其追求零失误和零投诉。

Lean Service System operation to quality of service request very high , It seek " Zero " mistake and " Zero " Complaint .

精益服务&精益思想在服务运作中的应用研究

Lean Seervice : The Application Study of Lean Thinking in Service Operation

金融自助服务进入精益服务时代

The financial self-service enters the fine service time

支持精益服务管理：通用云管理平台促进轻量级精益服务管理策略、流程和技术。

Support Lean Service Management : The Common Cloud Management Platform fosters lean and lightweight service management policies , processes , and technologies . (" Lightweightness Principle ")

通过对医院门诊服务的案例分析，展示了构建精益服务的过程，并展示了精益服务带来的竞争优势和全新的服务体验。

Targeting on Pukang Hospital , By questionnaire and interview , the paper evaluates the outpatient service quality in every procedure , especially the patient expectation and experience .

图书馆信息服务中应遵循公共存取、客观公正、尊重隐私权与知识产权、精益服务及人文关怀等基本伦理原则。

The author thinks that the basic ethic principles for library information services should include public access , fairness , privacy , intellectual property , perfect services , humanistic concerns , etc.

精益服务思想重点关注服务过程的流程优化、去掉冗余的和不必要的行为、改善不正确的服务行为、主动服务等，即做到尽善尽美。

The theory of lean service focuses on service process , such as optimizing service process , removing redundant and unnecessary behavior , modifying the incorrect service behavior and providing the perfect service at last .

基于电信市场高度饱和及电信企业全业务运营对公司转型的要求.以客户为导向的精益服务理念越来越多的受到各企业的关注。

Base on telecom market height saturate and telecom enterprise all business operation to company reform request , Think " Consumer for direction of guiding " Lean Service System concept more and more receives each industrial attention .

此外精益服务思想还关注资源配置的合理性，即关注人员的发展和素质的提升，用最少的人员发挥最大的效应，并杜绝资源浪费。

In addition , lean service theory is also concerned about the reasonableness of the allocation of resources , such as staff development , to maximize the effect with a minimum of personnel , and to eliminate waste of resources .

同时依据精益服务对服务质量中零投诉的要求，提出了完善障碍修复流程，保证客户障碍第一时间发现、最快时间修复，最大限度的提升客户满意度。

Meanwhile basis Lean Service System to in quality of service " Zero " Complaint request , Bring up perfect obstacle renovate flow , Ensures consumer obstacle 0 in a short while discover , The fastest time renovation , Maximum promotes consumer degree of satisfaction .

关于构建精益旅游服务系统的理论探讨

A Theoretical Discussion on the Construction of Lean Tourism Service System

提出了构建精益旅游服务系统中所需的政府管理支撑机制。

It also lodges the supporting mechanism of government controls in order to facilitate the LTSS .

构建精益物流服务体系无疑会为港口企业寻找到这样一条成功之路。

Constructing a lean logistics system will undoubtedly help port enterprises to find the road to success .

最新国际医疗质量过程管理的精益医疗服务方式

Two Kinds of Processes in Medical Treatment Service Institution ; The last international healthcare quality pathway by lean production methods

针对研究的核心流程，诊断存在的问题，提出科学的优化、改善或变革方案，建立一套精益生产和精益服务运营体系。

In view of the core flow and the diagnosis existence problems , the paper proposes the science optimization , the improvement or the transformation plan , establishes a set of fine manufacturing and service management system .

随着建筑施工项目的类型和特征的日趋复杂化，建筑产品的精益化，工程服务方式的多样化、市场化的进程，使得建筑企业对建筑施工项目管理的精益程度要求也越来越高。

With the construction project types and characteristics of the increasingly complicated and the lean building products , engineering services , diversification of the way , market-oriented process , making the construction business construction project management requirements are also an increasing degree of Lean high .

第五章在具体的服务型企业中应用精益思想，建立精益服务体系，进行实证性研究。

The fifth chapter applies lean service theory in a concrete case study of service enterprises .