itsm

Changed Management Study for ITSM ; Systems Management Server

IT服务管理系统中的变更管理研究

The Research of Strategy for LangChao Group ITSM

浪潮集团IT服务管理业务经营战略研究

Design and put forward an integrated ITSM model combining staff , procedures and techniques , and analyze in detail components of the model and their interconnection ; 4 .

设计提出了将人员、流程和技术相结合的IT服务管理整合模型，并详细论述了模型的组成部分以及各环节的内在联系。

As a new IT management approach , ITSM has been widely used and produce significant benefits in foreign countries , and also has been more and more attentioned in China .

作为一种新的IT管理模式，IT服务管理在国外得到了广泛的应用并产生了显著的效益，在我国也已受到越来越多的关注。

On this basis , we implemented 5 modules process of ITSM , including incident management , change management , knowledge base , the daily operation and maintenance management , supplier management .

在此基础上，本项目进一步实现了包括事件管理、知识库、日常运维管理、供应商管理等功能模块的流程设计和实现，并与监控平台实现了无缝集成。

Firstly , it analyzes the national policies , economic development , social environment , scientific development , etc. from a macroscopic view , with the aim to understand the potential of ITSM .

首先从宏观入手，分析相关的国家政策、经济发展、社会环境、科技发展和人才储备等条件，来了解在宏观层面IT服务管理业务发展的潜能。

It was briefly addressed the background and necessities of constructing Railway Information Technology Service Management System ( ITSM ), focused on the architecture , function and characters of ITSM .

概要介绍了铁路信息服务管理系统建设的背景与必要性，并重点介绍了铁路信息服务管理系统的架构、功能与特点。

With the ITSM ( IT Service Management ) turning into profit-increasing orient in IT industry and spotlight in the market , the domestic small-medium size IT enterprises are confronted with serious challenges , while facing new opportunities .

随着IT服务成为IT行业新的利润增长点和市场热点，国内中小IT企业面临着严峻的挑战，也出现了新的机遇。