CCSI

To verify and analyze the possibility of establishing CCSI and its model on basis of actual survey data from colorful television industry

基于彩电行业实际调查数据对我国建立用户满意度指数的可行性以及对用户满意度模型的验证与分析

America Customer Satisfaction Index ( ACSI ) should be used for good reference to establish China Customer Satisfaction Index ( CCSI ) .

美国顾客满意度指数（ACSI）为建立中国用户满意度指数（CCSI）提供良好的借鉴。

Then , the practice of Customer Satisfaction Index in China is surveyed , and the related generic model , framework and coordination in different area in constructing Chinese Customer Satisfaction Index ( CCSI ) are studied .

然后回顾了顾客满意度指数在我国的实践状况，研究了相关的基础测评模型、框架体系以及各地区的协调问题。

Based on this contradiction , the statistics principles and methods are applied into the measurement of customer satisfaction degree , and CCSI system and models are built , and the four indexes are put into one , and thus an overall view of an enterprise is proposed .

基于上述矛盾，结合统计学有关原理和方法，把企业的4种不同顾客的满意度指数化，并进行综合处理和因素分析，提出一个综合性评价指数。