pzb

Study on Service Quality of Police Substations Based on PZB Model

基于PZB模型的警察服务质量研究

Reverse Logistics ; Service Quality ; PZB Service Quality Model ; Quality Function Deployment ; Analytic Network Process .

逆向物流；服务品质；PZB服务品质模式；品质机能展开；网路层级分析法。

This paper summarized the studies of PZB model as well as discussed the influence scheme of organizational climate and relevant constructs on measurement of internal service quality .

文章在梳理总结内部服务质量PZB模型研究的基础上，探索了组织氛围及其构成维度对内部服务质量测评的影响机理及途径。

The existing methods only present the sorting results of the programs , but not to calculate the level of service quality . So proposing a method based on PZB gap model .

考虑到现有服务质量评价方法只给出了方案排序结果，而没有确定服务质量的等级，给出一种基于PZB差距模型的服务质量评价方法。