callcenter

A Solution to Traffic Callcenter Based on CTI Technology

基于CTI技术的交通呼叫中心解决方案

LDAP-based IP-Phone Distributed Callcenter Design

基于LDAP的IP电话分布式呼叫中心设计

Design and implementation of Callcenter based on Voice Card

基于语音卡的呼叫中心系统设计和实现

A Solution to the Callcenter Using VoIP Based on H. 323 Protocols

基于H.323协议的VoIP在电话银行中的解决方案

Design and realization of middle-mini callcenter 's recording system

中小型呼叫中心语音侧录系统的设计与实现

This paper is introduced designing technology for the computer callcenter manage system , It works as the tool of the information service .

文章介绍了可用于各种信息服务行业的计算机自动呼叫管理系统的设计与开发技巧，并阐述了该系统的功能及技术特点。

With friendly interface and steady performance , this system realizes the primary functions of Callcenter recording system , and possesses the practical engineering application value .

系统实现了呼叫中心与语音侧录系统的主要功能，操作简便，性能稳定，具有较高的实际应用价值。

A design of Service Subsystem of Intelligent Call of Call Center is presents in this paper . It also describes some conception related with CallCenter and predictive call .

该文给出了呼叫中心的智能拨号服务子系统的设计方案，并描述了呼叫中心和预拨的一些相关概念。

The paper introduces the basic concepts of CTI technique , analyses the requirement of environmental protection system , and then advances the solution of constructing environmental protection callcenter with CTI technique .

介绍了CTI技术的基本概念，分析环保系统中的业务需求，并给出了用CTI技术建立环保呼叫中心的解决方案。

This thesis introduces a leading middleware product in the field , TUXEDO produced by BEA , and the design and realization of the business system of 1860 / 1861 callcenter .

本文主要介绍了业界领先的交易中间件&BEATUXEDO及其在移动1860／186l呼叫中心业务系统中的设计和实现。

The business system embodies the function of client / service systems as an important element of 1860 / 1861 callcenter of Hunan Mobile and the major instrument used by the client representatives for their clients .

业务系统作为湖南移动1860／1861呼叫中心的重要组成部分，作为客户代表服务于客户的主要工具，具体实现了客户服务系统的功能。

In this paper , we introduce the H.323 and SIP protocols related to VoIP , and expatiate a VoIP remote telephony solution to the callcenter based on H.323 protocols .

323协议和SIP规范，阐述了一个成功的基于H.323协议的VoIP电话银行远程接入方案。

1860 / 1861 callcenter is a window provided by China Mobile for its clients . It is both a tache between the clients and China Mobile and an extension of the traditional business and service measures .

1860／1861呼叫中心是中国移动通信为客户提供服务的窗口，是联系客户与移动公司的纽带，也是传统营业及服务手段的延伸。

As we know , " Service " is the kernel of callcenter , so , applying callcenter technology in RFDS can provide more service , not only remote fault diagnosis , but also maintaining for users .

呼叫中心以服务为核心，以呼叫中心为基础的远程故障诊断系统，不仅仅能够实现远程故障诊断，而且能为用户提供更加全面的服务，包括故障诊断、故障排除与维修等一系列服务。

With the development of telecom business , the degree of CallCenter has become increasingly important . Customer service platform , as a core of CallCenter , also advanced higher demand of integrity , ease of use , and maintainability .

随着电信业务的发展，呼叫中心的地位越来越重要，作为呼叫中心核心之一的客服平台，对综合性、易用性、可维护性提出了更高的要求。

CallCenter System is an integrative organization which utilizes the technology of communication , computer network & dataware house , includes computer telephony integrated technology , customer service representative , interactive voice response technology , internet technology and supports the customers with full-oriented , individual service .

客户服务中心系统是一个利用现代通讯技术、计算机网络技术、数据仓库技术，集电话接入技术、人工座席、自动语音应答、Internet网络服务为一体，面向客户提供全方位个性化服务的组织机构。