Automatic call distribution

Integration in the enterprise architecture-type value-added business platform : large-scale switching and high-speed data transmission , flexible operator seats distribution , and efficient automatic call distribution , interactive voice response capabilities of friendly

在企业中架构融合式增值业务平台：大规模交换和高速数据传输，灵活的话务员座席分布、高效的自动呼叫分配、友好交互式语音应答功能

This design not only reduces the function reliance on hardware , but also decreases the technical difficulty of the follow-up system integration . ( 2 ) It designs an automatic call distribution ( ACD ) strategy for SME .

这种设计方式不仅降低了呼叫中心的功能系统对于硬件的依赖，还大大降低了后续系统集成的技术难度。（2）设计了适应中小型企业呼叫中心的自动呼叫分配（ACD）的策略。

The system has the following functions , interactive voice response , automatic call distribution , agent response , call recording , fax receiving and sending , the management of recording files and fax files , business statistics .

此呼叫中心实现了自动应答、自动呼叫分配、人工应答、通话录音、收发传真、留言和传真文件的查询与管理、业务统计等功能。

It analyses the automatic call distribution ( ACD ) plan , the buildup structure of computer plan and the performance index . It points out their advantages and disadvantages , and shows the infections on investment and benefit with different plans .

分析了自动话务分配（ACD）方案和微机方案的组成结构和性能指标，指出了它们的优缺点，说明了不同方案对投资和效益的影响。